Returns & Refunds

If it is not right, send it back. You have 14 days from delivery.

What can be returned

Items must be unworn, unused and in their original condition, with any tags, boxes and packaging they arrived with. Try shoes on indoors — a sole with wear on it cannot be resold, and cannot be returned.

For hygiene reasons we cannot accept returns on pierced earrings once the seal is broken. Sealed trading-card product has to come back sealed; once it is opened the value is in the cards, and the window closes.

How to start one

1. Message us with your order number and what you would like to return.
2. We reply with return instructions and the address. Please wait for these — an unannounced parcel is easy to lose track of.
3. Ship it back within 14 days of delivery.

Refunds

Once the item is back with us and checked, your refund goes to the original payment method. Card and Apple Pay refunds usually appear within 5–10 business days depending on your bank. Afterpay refunds are applied to your payment plan by Afterpay.

The original shipping charge is refunded when the return is our fault. Return postage is on the buyer unless the item was wrong, damaged or not as described — then we cover it.

Exchanges

Most of what we carry is one-off liquidation stock, so we usually cannot swap an item for a different size. The fastest route is a return plus a fresh order for the size you want, before someone else takes it. Ask us and we will hold it if we can.

Local pickup orders

Bought online and collected at the booth? The same 14-day window applies — bring it back to Booth 135 with your confirmation email.